Most Frequently Asked Questions
|
| |
General |
| - |
What is Media Profiler? |
| - |
How do I change my media preferences? |
| - |
Where can I Download the latest Media Software? |
| - |
What is MPEG Loader? |
|
Requirements |
| - |
What browser software do I need? |
| - |
What player software do I need? |
| - |
I have upgraded Widnows Media Player but still does not Play? |
| - |
How do I know if player software is installed? |
| - |
How do I enable JavaScript? |
|
Troubleshooting |
| - |
I have downloaded MPEG and it says "Activate Video". It wont' play the video? |
| - |
Why can't I access media? |
| - |
Do I have a potential firewall problem? |
| - |
What if I'm using AOL? |
| - |
Why are there stops or gaps while streaming media? |
| - |
Why is the video picture distorted or blurred? |
| - |
How do I configure Internet Explorer? |
| - |
How do I configure Netscape Navigator? |
|
|
|
|
|
What is Media Profiler? |
|
Media Profiler assists you in having a great experience with audio and video on the site!. After quickly running a series of tests, Media Profiler notifies you of any required upgrades, recommends your system's optimal settings, and then allows you to choose your player software and connection speed preferences. Once you have confirmed your preferences, all audio and video content you select on the site will be automatically served according to these preferences.
|
|
|
|
How do I change my media preferences? |
|
After Media Profiler runs and you have confirmed your player software and connection speed preferences, all audio and video content you select on a the site will be automatically served according to these preferences. If you would like to change your preferences, please perform one of the following steps:
- "Change Current Settings"
To view the video in your preferred video format please select from the View Video links located in the middle of the page. Each symbol represents its respective format. Depending on your connection speed to the internet you may choose to play the video for High or Low bandwidth connection.
-
Example: You might select one of the links in View Video to change your connection speed or format for your current content selection if you usually access the Internet through a high speed network that is temporarily slowed due to congestion.
- "Change Default Media Preferences"
Click this link if you would like to change your media preferences indefinitely for all your audio and video selections going forward.
Example: You might select "Change Default Preferences" to change your default connection speed preference if you were previously accessing the Internet on a slower modem connection and now have access to the Internet via a high speed connection like DSL.
|
|
|
|
What is MPEG Loader? |
|
In order to be able to view the MPEG movie on your pc, you will need to install our user-friendly express MPEG Loader. Althought the MPEG movies will be residing on your PC Hard Drive, you will still need a valid site memberhip in order to be able to watch the MPEGS from your computer. It will periodically ask you to be connected online to check membership status.
The file is very small and extremely simple to install
Follow the 5 simple steps below:
1)Click Here to DOWNLOAD MPEG Loader
2) Your browser will open a window and ask you to savethe MpegLoader.exe file.Select a temporary location on your pc using the browse option and click ‘Save’.
3) Once the download is completed, double-click the MpegLoader.exe file at the location saved in step 2.
4) Next when prompted with installation instructions, just follow the simple steps to successful installation
5) After installation is complete open/view the MPEG with Windows Media Player.You can only use Windows Media Player to view our MPEG so please make sure you have the latest Windows Media Player installed on your pc.
WindowsMediaPlayer Download Here
|
|
|
|
What browser software do I need? |
|
Please make sure you have a correct version of either Internet Explorer or Netscape Navigator installed on your computer. It is also extremely important that you configure your browser correctly. Use the links below to upgrade or configure your browser:
Internet Explorer 5.0 or higher
Netscape Navigator 4.5 or higher
|
|
|
|
What player software do I need? |
|
Please make sure you have a correct version of either Windows Media Player , Quick Time or RealPlayer installed on your computer. Use the links below to upgrade your player:
Quick Time 5.0 or higher, or RealOne
Windows Media 6.0 or higher
RealPlayer 7.0 or higher, or RealOne
|
|
|
|
I have upgraded Widnows Media Player but still does not Play? |
|
This fix will the problem with Windows Media 9 not playing older Windows Media movies Most of the movies on this site are coded in Windows 8. Although Windows Media 9 should play movies coded for Windows Media 8 some of the latest ones dont do so. To fix this problem you need to install the following patch:
|
|
|
|
How do I know if player software is installed? |
|
You can find out what player software you have installed by running Media Helper and looking at the list of installed player software. Clik on the "Default Media Preference" to view your current installed players. |
|
|
|
How do I enable JavaScript? |
|
You must have a browser capable of JavaScript and have JavaScript enabled in your browser preferences to access Yahoo! Media. Use the links below to upgrade or properly configure your browser:
Internet Explorer 5.0 or higher
Netscape Navigator 4.5 or higher
|
|
|
|
I have downloaded MPEG and it says "Activate Video"? |
|
In order to be able to view the MPEG movie on your pc, you will need to install our user-friendly express MPEG Loader. Althought the MPEG movies will be residing on your PC Hard Drive, you will still need a valid site memberhip in order to be able to watch the MPEGS from your computer. It will periodically ask you to be connected online to check membership status.
The file is very small and extremely simple to install
Follow the 5 simple steps below:
1)Click Here to DOWNLOAD MPEG Loader
2) Your browser will open a window and ask you to savethe MpegLoader.exe file.Select a temporary location on your pc using the browse option and click ‘Save’.
3) Once the download is completed, double-click the MpegLoader.exe file at the location saved in step 2.
4) Next when prompted with installation instructions, just follow the simple steps to successful installation
5) After installation is complete open/view the MPEG with Windows Media Player.You can only use Windows Media Player to view our MPEG so please make sure you have the latest Windows Media Player installed on your pc.
WindowsMediaPlayer Download Here
|
|
|
|
Why can't I access media? |
|
You may need to upgrade or configure your browser to make it compatible with Yahoo! Media. Use the links below to make required updates:
Internet Explorer 5.0 or higher
Netscape Navigator 4.5 or higher
|
|
|
|
Do I have a potential firewall problem? |
|
If you are having trouble playing audio or video content and your computer is on a network protected by a firewall, the firewall may not be configured correctly to allow the reception of audio and video streams. Contact your IS or Network Manager or Internet Service Provider (ISP) to determine whether a firewall is preventing you from playing content.
|
|
|
|
What if I'm using AOL? |
|
You may encounter some technical difficulties using the standard AOL browser. Please use links below to upgrade or configure your browser:
Internet Explorer 5.0 or higher
Netscape Navigator 4.5 or higher
|
|
|
|
Why are there stops or gaps while streaming media? |
|
Poor sound/video quality, excessive buffering, and/or delays in connectivity are usually due to stressed or strained bandwidth on behalf of your ISP and the bandwidth that your ISP has available for Internet connectivity. Many Internet users are probably dialed-in to your ISP, causing congested lines and using up most or all of the bandwidth.
If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results.
You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media.
|
|
|
|
Why is the video picture distorted or blurred? |
|
This is most likely due to network congestion. If too much of the video's data is lost because of a bad or congested network connection, the image will be skipped and it will appear fuzzy or smeared. If some of the data is lost due to a poor network connection, only parts of the image will be poor instead of the whole image being dropped. Try again when the connection is better.
To receive the best possible video image, please follow these guidelines:
- Close unnecessary applications on your computer while you are watching the broadcast.
- Set your monitor to 16-bit (thousands) or 24-bit (millions) color.
- Update the system's video driver regularly.
|
|
|
|
|
| If you still have more questions please contact us. |